Shipping & Return & Exchange
- We offer UPS and USPS Shipping Methods, LA Downtown cargo Company, Trucking Company (Axes, Amigo Express)
- Our standard processing time is 2 business days, transit time varies depending on the shipping method chosen.
- Standard domestic shipping is 1 – 7 business days, and 1 – 2 weeks for overseas.
- Customers are responsible for all shipping costs including the return leg of a non-delivery.
- Should a partial shipment is deemed necessary, there is no additional charge.
- Signature confirmation may be necessary and we cannot modify the ship to address from the order
TAX & CUSTOMS DUTY
- Customs duty is applicable to overseas orders, and it is the responsibility of the customers. Customs duty must be cleared prior to delivery, and please consult your country’s Customs office for the rate.
RETURN & EXCHANGE
- All sales are final on our merchandise. No refunds or returns are accepted.
- We do not accept returns and exchange unless the item was damaged upon receipt. Unless dresses are damaged, defective, or incorrectly delivered (i.e. incorrect item is delivered, delivered to address other than provided at time of order, etc.), they CANNOT be returned or exchanged. If the dress you received is damaged, defective, or incorrectly delivered, we will accept a return for re-inspection in order to assess the problem and determine the best way to correct it.
- You wish to return for re-inspection must be shipped back to our store and received within 5 business days from time the package was delivered. Refunds will not be credited or replacements/ repairs will not be made if we do not receive your return within 5 business days from the day the package was delivered to you, no exceptions.
- Returned dress must be in excellent, unworn condition, packaged securely in the original or comparable packaging.When returned for re-inspection, the dress must be in perfect, new, never worn, condition as received at the time of delivery. It must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e. smoke). Customer is responsible for all return shipping costs. We will not refund return shipping fees unless the dress is determined to be damaged, defective, or incorrectly delivered. In order to return your dress for re-inspection,request RA Request Form via our customer support email firstname.lastname@example.org
* Special Sale items / Clearance items are Final Sale, and they are not returnable. No exception.
- We have a strong pre-shipping inspection process in place that checks every item including fabrics, seams, zipper, beads, rhinestones and etc. for defects, and we double check the color, size and quantity against the packing list for accuracy.
- Our inspection team take pride in what they do and we want you to feel safe ordering online from us.